Services

Experience, Expertise and Quality Engagement

Three simple but powerful words that embody who we are and what we stand for. With over two decades of experience delivering personalized solutions to many of the world’s leading companies, JMB has garnered a broad partner network designed to deliver customized client services with one goal in mind – creating seamless, cost-effective solutions that maximize your customer satisfaction and enhance your overall competitive position.

Our Services Suite

consulting
outsourcing & strategy selection
partner management
Payment Processing
technology solutions

Customer Engagement Management

Powered by our expert team, we offer a range of services designed to guide your strategy – fostering growth, sustainability and business transformation. Whether you’re looking to increase market share, add new products and services or grow via acquisitions, we’ll work by your side to develop a strategy that aligns with your short and long-term planning. At JMB Global Services, we provide our clients with everything from high-performing teams to cutting edge A.I. Technology.

  • Strategic guidance with strategy, modeling, forecasting, due diligence, reporting, automation and compliance
  • Contact Center Migration and Location Strategies
    • U.S. Domestic
    • Near-Shore
    • Off-Shore
    • Work from Home (WFH)
  • Contact Center Acquisition Support, Development and Execution
  • Omnichannel Customer Facing and Back Office Support
    • Inbound &  Outbound email, text, chat, calling, etc.
    • 24/7 Nursing & Triage Lines
    • Social Media
    • Technical Support
    • Specialty Campaigns
  • Automated Consumer Debt Collections
    •  A.I. Debt Negotiator & Virtual Agent
    •  Payment Gateway Integration
    • Omnichannel & Self Service
    • Bankruptcy & Dispute Automation
    • Strict Compliance Guardrails
    • 24/7 Availability
    • Increase Revenue & Lower Operational Costs
  • Strategic guidance with strategy, modeling, forecasting, due diligence, reporting, automation and compliance
  • Contact Center Migration and Location Strategies
    • U.S. Domestic
    • Near-Shore
    • Off-Shore
    • Work from Home (WFH)
  • Contact Center Acquisition Support, Development and Execution
  • Omnichannel Customer Facing and Back Office Support
    • Inbound &  Outbound email, text, chat, calling, etc.
    • 24/7 Nursing & Triage Lines
    • Social Media
    • Technical Support
    • Specialty Campaigns
  • Automated Consumer Debt Collections
    •  A.I. Debt Negotiator & Virtual Agent
    •  Payment Gateway Integration
    • Omnichannel & Self Service
    • Bankruptcy & Dispute Automation
    • Strict Compliance Guardrails
    • 24/7 Availability
    • Increase Revenue & Lower Operational Costs

Sourcing Strategy & Selection

The contact center is an integral component of any organization. Contact center interactions influence a customer’s brand impression based on their experiences, playing a critical role in retention and loyalty. However, finding the right partner to represent your brand or building a holistic customer experience strategy can seem daunting, especially if the resources are not immediately available within your own organization. JMB can help you eliminate the stresses of finding the right partners and transform your customer experience model. Our expert team is comprised of individuals with a comprehensive understanding of the outsourcing and customer experience ecosystem.

  • Customer Experience and Contact Center Consulting Services
  • BPO Partner Selection
  • Contact Center Acquisition Support, Development and Execution
  • Omnichannel Care and Customer Support
    • Customer Acquisition
    • Back Office
    • Sales/Lead Generation
    • Technical Support
    • Accounts Receivables Management (Collections)
    • Specialty Campaigns

Asset Sale Management

Asset sale management is rapidly transforming. As a unique partner with the resources to succeed, we provide our clients with a customized marketing plan and execute comprehensive asset sales. At JMB, we pride ourselves in exceeding regulatory compliance, surpassing financial goals, and protecting our client’s brand.

  • Customized Marketing Plan
  • Portfolio Sales Management
  • Robust Global Asset Sales Platform
  • Comprehensive Portfolio Analytics
  • Certified Debt Buyer Network Supporting both Regional and National Sales
  • International Buyers Network
  • Performing and Non-Performing Portfolios
  • Specialty Asset Classes
  • Vigorous Compliance, Legal Review and Data Protection
  • Industry Marketplace Trends and Best Practices
  • Customized Marketing Plan
  • Portfolio Sales Management
  • Robust Global Asset Sales Platform
  • Comprehensive Portfolio Analytics
  • Certified Debt Buyer Network Supporting both Regional and National Sales
  • International Buyers Network
  • Performing and Non-Performing Portfolios
  • Specialty Asset Classes
  • Vigorous Compliance, Legal Review and Data Protection
  • Industry Marketplace Trends and Best Practices

Merchant Payment Processing Solutions and Provider Services

Whether a local or a worldwide e-Commerce merchant, we have a vast assortment of products and proprietary technologies for your business. Unlike most technology companies that sell concepts, we offer practical solutions that integrate with your current operations.

  • ACH
  • PINless Debit Card
  • Credit & Debit Cards
  • Remote Created Checks (RCC)
  • Remote Payment and Presentment Services (RPPS)
  • Payment Facilitation
  • EMV Terminals
  • Text2Pay
  • Electronic Bill Presentment & Payment (EBPP)
  • CRYPTO
  • Check Printing and Mail
  • Data Analyzing
  • Corporate Bank Accounts
  • Stream Card
  • Hosted Payment Page
  • Prepaid Card Issuing
  • Printing & Mailing
  • Account Verification
  • Collections and Disbursements
  • Fraud Prevention

Technology Solutions: AI-Driven Customer Experience Systems and Platforms

Debt Negotiator & Virtual Payment Agent
A frictionless end-to-end user experience that emulates the best contact center agent’s behaviors, reduces charge-offs
and ensures state federal and regulatory compliance.

Technology Solutions: AI-Driven Customer Experience Systems and Platforms

Debt Negotiator & Virtual Payment Agent
A frictionless end-to-end user experience that emulates the best contact center agent’s behaviors, reduces charge-offs
and ensures state federal and regulatory compliance.

  • Machine Learning AI
  • Multilingual Functionality
  • Advanced Fraud Protection
  • Chatbot & Callback Capabilities
  • Self-Authentication
  • Customized Payment Options
  • Increased Propensity to Pay
  • Dashboards with Real-time Reporting
  • End-to-End Solutions for Entirety of Customer Lifecycle
  • Dispute & Bankruptcy Handling
  • Document E-Sign for Hardship, Extension, Settlement, Deferments and Modifications
  • Compliance Driven: PCI-Compliant, SSAE, FDCPA, TCPA, Reg-F, HIPAA
  • Simplistic API-to-API Integration
  • Scan QR Code Pay Option
  • 24/7 Self Service Portal & Support
  • Multilingual Functionality
  • Advanced Fraud Protection
  • Chatbot & Callback Capabilities
  • Self-Authentication
  • Customized Payment Options
  • Increased Propensity to Pay
  • Dashboards with Real-time Reporting
  • End-to-End Solutions for Entirety of Customer Lifecycle
  • Dispute & Bankruptcy Handling
  • Document E-Sign for Hardship, Extension, Settlement, Deferments and Modifications
  • HIPAA, SSAE and PCI-Compliant
  • Simplistic API-to-API Integration
  • 24/7 Self Service Portal
  • 24/7 Support
Gamification and Performance Management System

A revolutionary employee gamification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates game elements to enhance employee performance and deliver real-time insights while motivating and boosting productivity.

Gamification and Performance Management System

A revolutionary employee gamification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates game elements to enhance employee performance and deliver real-time insights while motivating and boosting productivity.

  • Enhanced Employee Performance & Satisfaction
  • Increased Retention Rates
  • Lower Attrition Rates
  • Resource & Time-Saving Business Intelligence Tools
  • Actionable Insights
  • Improved Employee Engagement & Motivation
  • Improved Customer Experiences Resulting in Increased Customer Satisfaction
  • Enhanced Employee Performance & Satisfaction
  • Increased Retention Rates
  • Lower Attrition Rates
  • Resource & Time-Saving Business Intelligence Tools
  • Actionable Insights
  • Improved Employee Engagement & Motivation
  • Improved Customer Experiences Resulting in Increased Customer Satisfaction
Remote Workforce Collaboration & Supervision Platform

A next generation tool built to engage your work from home employees. This purpose-built tool designed for contact centers, empowers agents, supervisors and instructors with the ability to manage teams as if they were in a brick-and-mortar facility. Trailblazing Facial AI provides a one-of-a-kind view into customer interactions and empowers supervisors to proactively identify potential points of friction.

Remote Workforce Collaboration & Supervision Platform

A next generation tool built to engage your work from home employees. This purpose-built tool designed for contact centers, empowers agents, supervisors and instructors with the ability to manage teams as if they were in a brick-and-mortar facility. Trailblazing Facial AI provides a one-of-a-kind view into customer interactions and empowers supervisors to proactively identify potential points of friction.

  • Increased Employee Engagement & Productivity
  • Enhanced Agent Utilization
  • Improved Remote Compliance
    • Protect PII and PHI information from unauthorized access
    • Detect cell phones and other objects in work area
  • No Major IT Capex or Support Required
    • Application runs in a browser
    • No storage of video or audio files
  • Increased Employee Engagement & Productivity
  • Enhanced Agent Utilization
  • Improved Remote Compliance
    • Protect PII and PHI information from unauthorized access
    • Detect cell phones and other objects in work area
  • No Major IT Capex or Support Required
    • Application runs in a browser
    • No storage of video or audio files