Our Partner Network
JMB Global Services has developed an extensive network of carefully selected and screened partners and service providers to assist our clients to support their internal operational goals. Our partners specialized in a mass variety of expertise within the BPO space and at all stages of the receivable’s life-cycle. Our selection process is based on areas of expertise, operational efficiencies, compliance certifications, and security requirements. Our global footprint enables our clients to access a talented labor force around the world. Our goal is to build a true extension of your team to support your operational goals while preserving your brand!
We help our clients to select the right partners based on key success criteria to find the best fit for each relationship. The diversity of our partner network provides a wide pool of pre-screened talent and technology, so we can carefully consider our clients specifications and needs to identify the best match for the task.
Customer Care (Business Process Outsourcing)
Cultivating quality call-center customer care representatives requires experience. Our team has helped locate, train, and deploy high quality customer care professionals around the world in centers of excellence. Through proven processes we have created, we are capable of identifying qualified individuals and developing them into teams of compassionate representatives for our client’s businesses. Through proven cost solutions, we are capable of supporting a mass variety of campaigns ranging from costumer interfacing to back office support.
Servicing receivables portfolios requires specific knowledge of the rules and laws regulating collections and recovery. Our experienced team assists our clients with navigating the risks associated with servicing and collecting accounts.
We help our clients to mitigate their receivables management risk by identifying specialty accounts and managing them through channels that specialize in the compassionate recovery efforts necessary to maximize performance and mitigate risks.
Late Stage / Out of Statute
With access to the global labor pool we are able to unlock value from late stage and out of statute accounts. While complying with all applicable laws and regulations, we build strategies set on propelling opportunities while minimizing costs.
JMB Global Services partner network includes information technology and security professionals capable of handling any development, upgrades or other related technology projects. Accessing the global labor pool presents challenges for data security, data integrity and other technical integrations. We work with our partners to coordinate the creation of projects all the way through their deployment into the real-world and managing user feedback for enhancements.
Software & Systems
We have deep relationships with key software and systems providers to gain our clients access to cutting-edge technology while controlling expenses. Our team has participated in the feedback and enhancement process for many popular software suites and systems used for call center and receivables management services.
Asset sales is an important part of many creditor exit strategies, and JMB Global Services has relationships with carefully selected RMA certified buyers to provide a financial back-stop for distressed accounts. By selling accounts at a fixed point in time for a pre-determined price, creditors are able to add predictability to their cash-flow and add right to their bottom-line when selling charged-off portfolios.