Sourcing Strategy & Selection
The contact center is an integral component of any organization. Contact center interactions influence a customer’s brand impression based on their experiences, playing a critical role in retention and loyalty. However, finding the right partner to represent your brand or building a holistic customer experience strategy can seem daunting, especially if the resources are not immediately available within your own organization. JMB can help you eliminate the stresses of finding the right partners and transform your customer experience model. Our expert team is comprised of individuals with a comprehensive understanding of the outsourcing and customer experience ecosystem.
- Customer Experience and Contact Center Consulting Services
- BPO Partner Selection
- Contact Center Acquisition Support, Development and Execution
- Omnichannel Care and Customer Support
- Customer Acquisition
- Back Office
- Sales/Lead Generation
- Technical Support
- Accounts Receivables Management (Collections)
- Specialty Campaigns
